714 Santa Monica Blvd Santa Monica CA 90401   |   310-393-8232   |   sales@truetonemusic.com

Policies



Payment

Please be sure if paying by PayPal, your account is verified as we only ship to verified PayPal addresses. If paying by credit card, please be aware we only ship to billing addresses of the card used.



14 Day Satisfaction Guarantee


Here at Truetone Music, we want to be sure that our customers can buy with confidence. That’s why we offer a 14 Day Satisfaction Guarantee! If you are unhappy with your purchase, you have 14 days from receiving your shipment to return the item for a full refund* (shipping charges excluded).


* Eligible Items must be in the condition they were received and include all packaging and documents that were originally included



Shipping

We pack everything we ship very well, whether it’s going around the corner or around the world, and everything we ship goes out fully insured. If you receive your item and there appears to be shipping damage, please contact us immediately. Please keep the shipping box and all packing materials.

DO NOT THROW AWAY THE BOX OR ANY PACKING MATERIAL IF THERE APPEARS TO BE SHIPPING DAMAGE.

Not having these items will void any insurance claim with the carrier. Pictures will be required of the box, packing material and damage to the item. Once they are sent to us, we will start the insurance claim process with the carrier, and will keep you up to date on the progress every step of the way. Please e mail with any questions you may have! We ship all over the USA, shipping price depends on location. We ship by either Fed Ex, or USPS. We do not ship UPS.



International Buyers


Please contact us for a shipping quote and payment options before purchasing. We do NOT ship instruments, amps, or anything internationally via the USPS, only Fed Ex.

 

For any other questions about our online policies please call us at: (310) 393-8232 or email us at: paulu@truetonemusic.com